Frequently Asked Questions
Q: Are you guys full-time makeup/hair artist? Are you available on weekdays/weekends?
A: Tina was actually a full-time chemist, turned into a full-time artist!
We've written all about how Tina ended up doing what she does now in Tina's Story (Warning: it's long), but as for the hours and availability: Weddings can be booked on any day of the week when available, but generally, Saturdays, Sundays, and Fridays get booked faster. Engagement package can be booked on any day of the week when available. Trial consultations can be scheduled on weekdays only, M - Th from 10 AM to 4 PM and select evening times by appointment. Not every artist is available at any time, so you definitely need to inquire about our availability and we'd be coordinating the schedules, but we'll take care of that process for you.
Q: Do you travel on location for weddings? How is the travel fee calculated?
A: Yes, we bring our products, skills & experience, and pretty much the entire salon set-up to you. Now for the math...
Travel fee applies for all appointments requiring on-location service(s). Travel fee is calculated with the following formula: base travel fee $120 + [the round-trip travel mileage]*[per artist] from our studio to the service location. The rate at which the round-trip travel mileage is calculated is as follows: For one artist, at $2.00/travel mile; For two artists, at $1.50/travel mile; For three artists, at $1.25/travel miles; For four artists, at $1.10/travel miles. Any other fees expected to be incurred while traveling to the service location will be added to the invoice, such as toll fees, parking fees, etc.
Q: Do you work alone? What if I have a big party? What if I'm in time constraints?
A: We have four artists in total. Additional artists can be added for a fee, and this goes toward the minimum requirement.
When available and at Tina's discretion, additional artists may be added to create more condensed, realistic timeline that's convenient for you. Adding an additional artist reduces the timeline significantly, and depending on the situation, early mornings may need to be added on top, or to substitute the lack of additional artists.
Q: Are your prices negotiable? Do you offer discounts for a large group?
A: No, they are not, and we do not offer discounts, and here is why.
Our prices are not negotiable because they are reflections of the level of work that we produce, and they were carefully chosen with numerous factors considered in the equation. You can be rest assured that no one else received any discount (unless they are Tina's dear friends and family). We also do not offer a special discount for a large party, simply because it takes proportionally that much more time, energy and effort, and other resources (i.e. additional artists' time and more cosmetic products) for that many people. Think about this: Would you rather get discount and receive mediocre quality of makeup? We don't allow this anyway (giving out mediocre work), so we don't give discounts.
Q: Do you offer trials? Do I HAVE TO schedule a trial?
A: Of course, you don't HAVE TO, but there are several legitimate reasons why you should.
I'm not here to force you on anything, but read on and see if any of these personality/social traits describes you or anyone in your bridal party. In that case, we do recommend you (and her/him) to opt in for a trial.
a. I'm picky in my taste of fashion/beauty/coffee/food/life things in general.
b. Having peace of mind is critical to me.
c. I'm a risk adverse person and I'd like to plan ahaed.
d. I've never done an updo/gotten makeup done by someone else, and honestly I don't know what I want.
Also, I find that the more we see you, your makeup gets prettier each time and becomes more customized for you.
Q: Do you speak Korean?
A: Yes we do, quite fluently actually.
한국말이 더 편하시면 언제든지 한국말로 문의 주세요 :) 저는 한국에서 나고 자란 사람입니다 :D
Q: I need your magic touch for my ( fill in the blank ). Help!
A: We can customize services just for you.
Don't see what you need from the Services & Prices page? Don't worry, just ask! Some examples of the accommodated events include baby's 1st-year birthday party (Dohl), make-over group party, prom & homecoming, Valentine's Day, anniversary, etc... We also offer 1:1 private lessons as well.
Q: How is the payment schedule set up for booking wedding-day services?
A: Total = Retainer + Remaining Balance, which means Total - Retainer = Remaining Balance.
To book (reserve) your wedding-day services, a non-refundable, non-transferrable Retainer (otherwise commonly called a deposit) is required at the time of booking, along with a signed contract, and will be taken off of the Total billed. The Remaining Balance will be due 30 days before the contracted event date.
Q: What are the accepted forms of payment? When is it due?
A: Cash/Bank of America/Zelle for weddings, trials and engagement sessions.
Payment for a trials and a weekday engagement session is due on the day of the trial/engagement session. To book an engagement session that falls on a weekend date, a retainer is required, along with a signed contract. For a wedding, refer to the question right before this one. Warning: We don't carry any change to give you, so if you are paying cash, make sure to prepare the payment of the intended amount in advance.
Q: Can you stay afterwards for touch-ups? Or for a second look/style for the reception?
A: Check out "Bridal Assistance Service" and yes we can stay as long as you want us to.
It is basically a chaperone service where we follow you everywhere and touch you up or tweak your style, and do little chores on behalf of you. Good candidate for this service is if you are changing your outfit for the reception and therefore you need new makeup/hair style for the second outfit, or if you don't have any bridesmaids and you are going to be locked in your heavy ball-gown dress and need someone to be with you and take care of all the small but important chores like communicating with vendors on behalf of you, or if your skin is extra oily and/or your wedding is in an extremely humid location/weather. If needed, we would also hold your dress and fluff it for the photos, touch up the makeup and catch that fly-away hair to maintain that photogenic look the entire time of your wedding.